Help Center

For those of you who aren't aware of what the World Vision  is, it is an amazing foundation that sponsors a child who's living in poverty. One of our company missions is to put clothes on the backs of children living in poverty. For every order made, we donate a piece of clothing varying from t-shirts, pants, shorts, underwear socks and shoes to a child in need.

The answer is yes! New products are frequently added to our website. Feel free to follow us on social media or subscribe to our email newsletter.

This is a very frequent question we receive. This company is ran out of a small town in the outskirts of Chicago.

Lohmar was launched December 1st, 2016.

Yes of course! There are a few ways you can earn discount codes or stickers . . .

- Tweet us a picture of you wearing one of our products

- Tweet us what you did to help make a wish come true

- Draw a picture of something you could do to make someone happy and share it with us on social media or mail it to us

You are able track your order using the tracking number you received in the shipping confirmation email on the tracking page of our website.

The answer is yes! Shipping prices and taxes may vary at the checkout and free shipping deals do not include countries outside of North America.

The answer to this question varies on if our products are in stock, the shipping method you choose, and also where you are ordering from. If our products are in stock, your order will be shipped the day it is placed. If our products are not in stock, the time it takes for you to receive your order varies from 7-14 days. Please contact our support team for more information!

All orders will be shipped the day of or the day after your place your order.

Yes! As soon as we drop your order off at the post office and get the tracking information, you will receive an email notification containing your shipping info and trcaking number.

If you use the tracking number that was sent to you in the "Your product is on its way!" email on the tracking page of our website and it says that your order has been delivered, please contact our support team and we will be in touch within a few hours.

Currently you cannot return the product you ordered if you have taken in out of its original packaging, unless the item is damaged or you received the wrong product. There are some exceptions to this policy, please contact our support team for further information. 

You can exchange your product if you contact our support team before your item has been shipped.

If you have received the incorrect product please contact our support team and we will send you the correct item you purchased and also a complimentary product for FREE!

You can contact our support team by . . .

- Sending us an email : Support@lohmar.co

- Mentioning us in a tweet

- Direct messaging us on Instagram or twitter

If you are using a promo code you can enter the code in the payment portion of the checkout page. Look for the box that says "Apply discount code" and press submit.

Currently we accept all major credit cards and we also give you the option to pay with your PayPal account.

Yes, if you submit an order to us your payment will be processed immediately.

The answer to this is no. Currently we do not let our customers use more than one promo code.

You will be refunded 100% of your money if . . . 

- The product you receive is not the correct color or product

- The product you receive is damaged or pieces are missing..

You will not be refunded if you do not provide an image of the product damaged in its packaging before you open it.

You will not be refunded if you damage the product.

You can cancel your order if it hasn't been shipped. After your order has been fulfilled you cannot cancel it.

If you have received the incorrect product please contact our support team and we will send you the correct item you purchased and also a complimentary product for FREE!

You will be refunded 100% of your money . . . 

or the option of receiving the correct product and also any free product of your choice.

- The product you receive is not the correct color or product

- The product you receive is damaged or pieces are missing..

You will not be refunded if you do not provide an image of the product damaged in its packaging before you open it.

You will not be refunded if you damage the product.

The sizing information of all of our products is available in the product description.